| Abstract |
In affective computing, classification algorithms are used to recognize users’ psychological states and adapt tasks to optimize user experience. However, classification is never perfect, and the relationship between adaptation accuracy and user experience remains understudied. It is also unclear whether the adaptation magnitude (‘size’ of action taken to influence user states) influences effects of adaptation accuracy. To evaluate impacts of adaptation accuracy (appropriate vs. inappropriate actions) and magnitude on user experience, we conducted a ‘Wizard of Oz’ study where 112 participants interacted with the Multi-Attribute Task Battery over three 11-minute intervals. An adaptation accuracy (50 % to 80 %) was preassigned for the first 11-minute interval, and accuracy increased by 10 % in each subsequent interval. Task difficulty changed every minute, and participant preferences for difficulty changes were assessed at the same time. Adaptation accuracy was artificially induced by fixing the percentage of times the difficulty changes matched participant preferences. Participants were also randomized to two magnitude conditions, with difficulty modified by 1 (low) or 3 (high) levels each minute. User experience metrics were assessed after each interval. Analysis with latent growth models offered support for linear increases in user experience across increasing levels of adaptation accuracy. For each 10 % gain in accuracy, results indicate a 1.3 (95 % CI [.35, 2.20]) point increase in NASA Task Load Index scores (range 6–60), a 0.40 (95 % CI [.18, 0.57]) increase in effort/importance (range 2–14), and 0.48 (95 % CI [.24, 0.72]) increase in perceived competence (range 2–14). Furthermore, the effect of accuracy on Task Load Index scores was modulated by adaptation magnitude. No effects were observed for interest/enjoyment or pressure/tension. By providing quantitative estimates of effects of adaptation accuracy on user experience, the study provides guidelines for researchers and developers of affect-aware technologies. Furthermore, our methods could be adapted for use in other affective computing scenarios. |
, Dalton Hass 
